Return and Refund Policy

Effective Date: 17 June 2026

At Bright Holiday Ltd, we strive to provide excellent travel booking services. As we offer flight reservations and travel-related services rather than physical products, our return and refund policy differs from traditional retail businesses.

1. Flight Ticket Cancellations

All flight ticket cancellations are subject to the fare rules, terms, and conditions set by the respective airline. Some tickets may be non-refundable, while others may allow refunds subject to cancellation fees.

2. Refund Eligibility

Refund eligibility depends on:

• The airline's fare rules

• The type of ticket purchased

• The timing of the cancellation request

• Any applicable airline penalties or administrative charges

Customers are encouraged to review fare conditions before confirming their booking.

3. Cancellation Requests

If you wish to cancel your booking, please contact us as soon as possible using the contact details provided below. Cancellation requests will be processed according to the airline's policies.

4. Processing Refunds

Where a refund is approved by the airline:

• Refunds will be processed to the original payment method whenever possible.

• Processing times vary by airline and payment provider.

• Refunds may take between 7 and 30 business days or longer depending on the airline's procedures.

5. Service Fees

Any service fees, booking fees, or administrative charges charged by Bright Holiday Ltd may be non-refundable unless otherwise stated.

6. Airline Schedule Changes and Cancellations

If an airline cancels or significantly changes a flight schedule, refund options will be subject to the airline's policy. We will assist customers in communicating with the airline and exploring available options.

7. No-Show Policy

Failure to travel without prior cancellation ("No-Show") may result in the ticket becoming fully non-refundable, subject to airline rules.

8. Travel Documents

Customers are responsible for ensuring they possess valid passports, visas, and any required travel documentation. Refunds will not be provided for travel disruptions caused by missing or invalid documents.

9. Contact Information

For cancellation or refund inquiries, please contact:

Bright Holiday Ltd
150 Barley Lane, Ilford, IG3 8XP, United Kingdom

Phone: 7440055041

Email: director@brightholiday.online

10. Policy Updates

Bright Holiday Ltd reserves the right to modify this Return and Refund Policy at any time. Any updates will be published on our website with a revised effective date.

By booking with Bright Holiday Ltd, you acknowledge and agree to this Return and Refund Policy.