Shipping policy

Delivery Policy

Effective Date: 17 June 2026

At Bright Holiday Ltd, we provide flight booking and travel-related services. As our services are digital in nature, no physical products are shipped.

1. Electronic Delivery

All flight tickets, booking confirmations, itineraries, and travel-related documents are delivered electronically via email to the email address provided during the booking process.

2. Delivery Time

Once your booking is confirmed and payment has been successfully processed:

  • E-tickets and booking confirmations are typically issued within 24 hours.

  • In many cases, tickets may be delivered immediately after confirmation.

  • Delivery times may vary depending on airline processing requirements and booking verification procedures.

3. Customer Responsibility

Customers are responsible for:

  • Providing a valid and accurate email address.

  • Checking their inbox and spam/junk folders for booking confirmations and travel documents.

  • Reviewing all travel documents upon receipt and notifying us immediately of any errors.

4. Delayed Delivery

If you do not receive your booking confirmation or e-ticket within the expected timeframe, please contact us using the details below. We will make reasonable efforts to ensure prompt delivery of your travel documents.

5. Travel Documents

Certain destinations may require additional travel documentation, including visas, health certificates, or passport validity requirements. Customers are solely responsible for ensuring they possess all required documents before travel.

6. Contact Information

If you have any questions regarding your booking or delivery of travel documents, please contact:

Bright Holiday Ltd
150 Barley Lane, Ilford, IG3 8XP, United Kingdom

Phone: 7440055041

Email: director@brightholiday.online

7. Policy Updates

Bright Holiday Ltd reserves the right to amend this Delivery Policy at any time. Any updates will be published on our website with a revised effective date.

By making a booking with Bright Holiday Ltd, you acknowledge and agree to this Delivery Policy.